Overview
The Eucera Webhook integration allows you to trigger events and send structured JSON data to external endpoints. You can use this integration to automate workflows and enable communication between Eucera and your applications or services.
Setting Up the Webhook Integration for Conversation Handoff #
- Access the Integration Panel: Navigate to the Integrations tab under the relevant copilot
- Locate the Webhook Option: In the list of integrations, select Webhook. The Webhook settings page will appear.
Configuration Details: #
Fill in the following fields:
•Name: Enter a name to identify this Webhook (e.g., “Support Ticket Handoff”).
•URL: Provide the endpoint URL where the Webhook data should be sent. For testing purposes, use https://webhook.cool/.
•Trigger Event: Select the event that triggers the Webhook (e.g., Conversation Hand-off).
•Authentication Type: Choose the authentication method (e.g., None or other methods supported in future versions).
•Content Type: Select the format for the request body (e.g., JSON (POST)).
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Test & Save Configuration: #
Click on Test to verify if the webhook works as you expected and then Save to apply the settings.
Enable Webhook: #
Toggle the Webhook switch to ON to activate the integration.
Debugging: #
Use the admin console to monitor incoming and outgoing integrations
