Your product’s power
Amplified by AI

Eucera is an **agentic UX platform** that ties user intent to outcomes by leveraging real-time context, product knowledge, and actions — acting as the end-user operator for your product and instantly simplifying the experience without requiring you to revamp your UI or backend.

Conversational UI goes beyond text-based chat — with a rich set of functionalities that let you deliver native product experiences users love:

Co-Pilot → triggers and runs workflows directly inside your product. Instead of clicking through multiple menus, users can request an outcome in plain language (e.g., “Set up brand settings” or “Create a new customer record”), and the Co-Pilot executes the steps end-to-end.

Task Agents (AI Functions) → programmatic, prompt-less AI features (often exposed as a “Generate” button) that return structured outputs. Examples include generating an email draft, creating a meeting summary, or auto-filling CRM data.

Chatterblocks → in-thread UI components — cards, forms, tables, or charts — that let users review data, preview changes, or trigger actions directly in the conversation.

Eucera minimizes hallucinations by grounding every response in your product knowledge, user context, and validated actions. A built-in reranker selects the most relevant knowledge before the model generates an answer, ensuring responses stay accurate and on-topic. And when no confident answer exists, the agent can escalate via **HITL (human-in-the-loop)** instead of guessing — maintaining trust and reliability.

HITL (human-in-the-loop) is built into Eucera’s Conversations. You can review conversations, train from feedback, or hand off to support when needed. This loop closes quality gaps, prevents bad outputs from reaching users, and steadily improves your agent over time.

No. Eucera works with your existing product — leveraging your current UI components and acting against your existing backend on behalf of the user. You can deliver agentic experiences **without rebuilding your front end** or standing up a parallel service layer.

With Eucera, you can launch agentic experiences **within hours**, directly enhancing your product’s core functionality. Text-based actions take only a few minutes to create, while a richer experience with a Chatterblock typically takes 2–3 hours.

Eucera honors your product’s existing permission system. The agent always acts using the **authenticated user’s identity**, so it can only access the data and functionality that person is already allowed to see or use. Neither users nor agents can bypass your app’s built-in access controls.

Eucera uses **HMAC identity verification** between your application and our SDK. Every request is cryptographically signed to the authenticated user, which prevents impersonation and guarantees the agent can only act on behalf of the right user.

Eucera provides **PII masking and redaction**, ensuring sensitive information never leaks into prompts, logs, or model inputs. You can control exactly what data is exposed, with configurable retention policies and full audit visibility. Our platform is built for enterprise compliance — aligned with SOC 2 practices and ready to support GDPR and HIPAA requirements.

Eucera encrypts all data in transit and at rest. Sensitive information is never used to train models. By default, data is processed in the United States on **Google Cloud Platform (GCP)**, with retention fully under your control. Our roadmap includes support for additional GCP sites in the EU and UK to meet evolving enterprise and regulatory requirements.

Eucera currently supports **OpenAI, Google Gemini, and private models**. You don’t need to choose — the platform automatically optimizes model selection based on the use case, ensuring the best balance of performance, cost, and reliability.

Product Knowledge is part of the Eucera brain, working alongside user context and actions. It connects to your product’s documentation, help articles, and other knowledge sources so the agent can provide accurate, consistent answers inside conversations. Beyond Q&A, it also activates features with best practices ingrained, ensuring your agent guides users not just with the right information, but with the right way to succeed.

Eucera supports **Actions** — the way the agent executes tasks inside your product. Actions map directly to your existing APIs and workflows, so the agent can create, update, or retrieve data on behalf of the user. Paired with Chatterblocks, users can review information, preview changes, and confirm updates — all without leaving the conversation.

Eucera is optimized for **low-latency intent matching**, so users get fast responses. For more complex use cases, optional components like the reranker or multi-step tool use can be enabled, which may add $\sim$100–300ms depending on configuration — giving you flexibility to balance speed and precision.

Yes. Eucera fully supports SPAs by synchronizing component state with the agent. This enables **Tandem Mode**, where the agent and user share the same context in real time — ensuring workflows and guidance remain consistent even in complex, stateful applications.

Eucera provides full **observability** through the Conversations dashboard. Every query, response, and triggered action is logged, and you can filter by sentiment, unanswered cases, or specific workflows. Beyond conversations, Eucera also tracks user behavior and provides deep analytics on actions and events, so you can measure adoption, debug edge cases, and continuously improve your agentic experiences.