What is Copilot Conversational AI Agent #
Eucera Copilot is an advanced, embeddable assisting agent designed to enhance user onboarding and accelerate product learning. By integrating seamlessly into your SaaS product, Eucera Copilot offers real-time guidance, support, and personalized learning experiences, drawing on a deep analysis of your resources and user interactions.
Why Choosing Eucera #
Eucera Copilot represents a significant leap forward in how users interact with and learn SaaS products. By leveraging artificial intelligence to offer personalized and proactive assistance, Eucera Copilot ensures that users not only understand but also fully utilize the capabilities of your product, driving satisfaction and success.
Key Features of Eucera Copilot #
- Optimized Trial Experience: Eucera Copilot enhances the trial phase by providing guided tours, tips, and contextual help tailored to each user’s actions and needs, ensuring a smooth first impression and increasing conversion rates.
- Personalized Onboarding: Utilizing data from user quizzes and behavior, Eucera Copilot customizes the onboarding process for each user, helping them discover the most relevant features quickly and efficiently.
- Driving Product Adoption: By recommending best practices and tips based on the collective insights from your knowledge base, videos, slides, and other learning resources, Copilot drives deeper engagement and faster adoption of your product.
- Support and Assistance: Eucera Copilot is always available to offer assistance, answer questions, and provide support, helping users overcome obstacles without leaving the application.
How Eucera Copilot Works #
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Knowledge Integration: Eucera Copilot is trained using your existing knowledge base, instructional videos, slides, and more. This comprehensive training allows it to understand the full scope of your product deeply.
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Learning from Interactions: It analyzes real-time user behavior, session replays, and responses from user quizzes to continually refine its understanding and improve its recommendations.
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Zero Coding Implementation: Eucera Copilot is designed for easy integration, requiring no coding to get started. It can be seamlessly embedded into your product, making it instantly accessible to users.
Copilot Dojo #
Copilot Dojo is a module that enhances the capabilities of the Eucera Copilot by providing your team with detailed insights into conversations between Copilot and users.
Reinforced Learning from Human Feedback #
This module tracks and analyzes copilot conversations, gauges the sentiment of these interactions, and collects user feedback on conversation quality, enabling continuous improvement of the assistance provided through learning
Automated actions & follow-ups #
The Dojo module empowers users with the option to request human assistance directly through the Copilot interface. It can also automate critical follow-up actions, such as opening support tickets, scheduling demos, or initiating contact with sales teams.
Keeping user context for effectiveness #
Each conversation can be enriched with the conversation thread, session replays, and usage data, ensuring that every interaction is contextually informed and effectively managed.
Benefits of Eucera Copilot #
- Enhanced User Engagement: By providing real-time, contextual assistance, Copilot keeps users engaged and reduces the learning curve of new features and functionalities.
- Increased User Satisfaction: Personalized support and proactive assistance improve overall user satisfaction and help in building a loyal user base.
- Higher Conversion Rates: With an optimized trial experience and effective onboarding, Copilot helps convert more trials into paid subscriptions.
- Scalable User Support: Copilot reduces the strain on your support team by handling common queries and issues autonomously, allowing your team to focus on more complex support tasks.