Eucera AI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our services, including our website, SaaS platform, and AI-powered tools like Eucera Copilot.
By using Eucera AI’s services, you agree to the terms of this Privacy Policy.
1. Information We Collect #
We may collect the following types of information:
a. Information You Provide Directly:
- Account Information: When you sign up for our services, we collect your name, email address, company details, and other relevant information.
- Communications: Any information you provide when contacting us for support or feedback.
b. Information We Collect Automatically:
- Usage Data: We collect information about your interactions with our platform, including session replays, clicks, page transitions, and product usage.
- Device Information: Information about the device you use, such as browser type, operating system, and IP address.
c. Information from Third Parties:
- Integrations: If you connect Eucera AI to third-party platforms (e.g., CRM, analytics tools), we may collect relevant data to enhance our services.
2. How We Use Your Information #
We use your personal information to:
- Provide and Improve Services: Enhance our platform’s user experience, optimize features, and ensure smooth functionality through tools like session replay and product analytics.
- Personalize Your Experience: Customize onboarding and user engagement through tools like Eucera Copilot based on your behavior and preferences.
- Support and Communications: Respond to your inquiries and provide product-related updates.
- Security and Compliance: Maintain platform security and comply with legal obligations.
3. How We Share Your Information #
We do not sell your personal information. However, we may share your data in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist with data storage, processing, or other operational needs.
- Legal Requirements: We may disclose your information to comply with legal obligations or protect the rights, property, or safety of Eucera AI or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Retention #
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
5. Your Rights and Choices #
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccuracies in your data.
- Deletion: You may request the deletion of your personal information, subject to legal requirements.
- Opt-Out: You can opt out of certain data processing activities, such as marketing communications.
To exercise any of these rights, contact us at [insert contact information].
6. Security #
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is entirely secure.
7. International Transfers #
If you are accessing our services from outside the country where we operate, your data may be transferred internationally. We ensure appropriate safeguards are in place to protect your data in such transfers.
8. Children’s Privacy #
Eucera AI is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to request deletion.
9. Changes to This Privacy Policy #
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
10. Contact Us #
If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]
Eucera Inc.
